Sale Terms and Conditions
Premise
These Sale Terms and Conditions describe the online purchase and sale of products bearing the “LIEBE” brand on the Seller’s website, in accordance with the current regulations on distance contracts.
Before placing an order, the user is invited to carefully read the Sale Terms and Conditions, the Right of Withdrawal information and the Privacy Policy and to accept them.
Please refer to our Privacy Policy to understand how we collect and use the personal data of online store users.
Contacts
For any information, assistance or on online purchase methods, warranty, withdrawal or otherwise, the user can contact the customer service at the following email address shop@liebebeachwear.it.
Subject of the Online Sale Contract
With the Online Sale Contract, the Seller sells and the Customer buys the Products, within the framework of a distance sales system through electronic means on the Site.
The information contained on the Site does not constitute an offer from the Seller.
Personal Account
To place an order, the Customer must create their own personal account. The Customer will be responsible for the confidentiality of their password and for preventing access by third parties to that password. The Customer also agrees to be responsible for any activity and any purchase made using their account.
Subject of the Online Sale Contract
With the Online Sale Contract, the Seller sells and the Customer buys the Products, within the framework of a distance sales system through electronic means on the Site.
The information contained on the Site does not constitute an offer from the Seller.
Payments
Orders must be authorized and will take place at the time of the Seller sending the Order Confirmation Email as defined above.
Each payment by the Customer can only be made by credit card or PayPal or bank transfer.
In the event that, for any reason, the debit of the amounts due from the Customer proves impossible, the Seller will send an email to the address indicated by the Customer notifying the non-acceptance of the purchase order. The purchase process will be automatically canceled and the online sales contract will be considered not concluded.
Any refund to the Customer will be credited through the same method used by the Customer to make the purchase.
The Seller will send a notification email once the refund has been made to the email address indicated by the Customer in the purchase order.
Delivery times and methods
The Seller shall deliver the Products to the Customer by trusted couriers from Monday to Friday, excluding Saturdays, Sundays and holidays.
Delivery times will vary according to the destination and the availability of the product itself.
For the available goods, Liebe will deliver to the Courier within 15 working days following receipt of the purchase order.
For particularly worked articles, such as paintings and/or ornaments and embroideries, the times may be extended for a maximum of 20 working days.
The customer can request information by sending an email to info@liebebeachwear.it.
The cost of shipping is free.
At the time of delivery of the Products by the courier, the Customer or his representative are required to check that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials. Any damage to the packaging and/or the Product or the mismatch in the number of packages or indications must be immediately notified in writing by the Customer or his representative on the transport document in the dedicated space. In this case, the Customer or his representative must reject the damaged goods without having to open the package and the Seller, once the damaged package has been received, will arrange for a new shipment of the ordered Product. In any case, the Customer’s right of withdrawal referred to in the following paragraph entitled “Right of Withdrawal” is reserved.
Once the transport document has been signed without the Customer or his representative raising any objections, the Customer will not be able to raise any objection regarding the external characteristics of the delivered package.
In the event that the Customer rejects the package containing the Products, this will be considered as a withdrawal by the Customer from the online sales contract and the Seller will be entitled to withhold the return costs from the refund due to the Customer. The refund thus determined will be credited using the payment method chosen by the Customer in the purchase order, in a timely manner and, in any case, at the latest within 14 days of returning the package.
Right of withdrawal
The Customer is invited to carefully read the information on the Right of Withdrawal.
The Customer, without specifying the reason, has the right to withdraw from the online sales contract within 14 calendar days of receipt of the Products by the Customer (“Withdrawal Period”),
by sending an unequivocal statement to that effect to the Seller by post or email. This declaration may also be made using the “Withdrawal Form” form available in the “my account” / “my orders” section and reported at the bottom of these Terms of Sale.
Where the Customer withdraws from the contract within the Withdrawal Period, all payments made by the Customer to the Seller will be reimbursed by the Seller without undue delay and in any case no later than 14 days from the date on which the Seller was informed of the Customer’s decision to withdraw from the contract. These refunds will be made using the same payment method initially used by the Customer unless the Customer has agreed otherwise; in any case the Customer will not incur any additional costs in relation to the refund.
The delivery costs for returning the Products will be borne by the Customer and the returned Products will be under the responsibility of the Customer until they arrive at the Seller’s warehouse.
Returned Products must be returned unused, intact and in good condition, including all labels.
The Customer is advised to send the Products with their institutional Packaging to be returned, insuring the full amount of the goods and taking care to receive a tracking number to allow tracking of the shipment. The Seller will not be responsible for reimbursement or compensation relating to Products and institutional Packaging shipped by the Customer but which have never been received by the Seller due to loss, theft or damage that are not attributable to the same.
Legal guarantee of the Products
For any lack of conformity existing at the time of delivery of the Products, the Customer will have the right to restore the conformity of the Product without charge by repair or replacement or, if this is not possible (for whatever reason), to a reduction in the purchase price or upon termination of the online sales contract.
The seller is liable for any lack of conformity existing at the time of delivery, i.e. the original defects of the product which appear within 24 months, with the exclusion of supervening defects.
The Customer must, however, report the lack of conformity within two months of its discovery, by sending an e-mail to customer service at the address shopliebebeachwear.it which must indicate the code relating to the order and the problem encountered attaching where possible some photos relating to the same.
The Seller will contact the Customer to organize the collection of the Product.
The Seller reserves the right to verify the existence of the defect reported, and to carry out the repair or replacement only after this check.
If as a result of this verification a lack of conformity should not be found, the Seller reserves the right to charge the Customer for the costs of verification, restoration, and transport.
Seller’s Responsibility
These Conditions of Sale indicate all the obligations and responsibilities of the Seller in relation to the sale of the Products. To the extent permitted by applicable law, no other warranties, conditions or other terms are binding on the Seller other than those set forth in these Terms of Sale. In particular, the Seller does not guarantee that the Products are suitable for particular uses by the Customer.
The Seller will not be responsible for any disservices attributable to causes beyond the reasonable control of the Seller (“force majeure”) in the event that it fails to execute the requested supply within the agreed times and foreseen by the Conditions of Sale. Causes of force majeure, by way of example but not limited to, provisions of the Public Authority (by way of example, judicial institutions, government bodies, local authorities, etc. and the like) strike of its own employees, employees of third party companies or employees of couriers , carriers used by the Seller, as well as any other circumstance that is beyond the control or independent of the latter.
The Seller, except in the case of willful misconduct or gross negligence, will also not be responsible for disservices or malfunctions connected to the use of the Internet beyond its control or that of its subcontractors, nor can it be held responsible for damages, losses and costs suffered by the Customer following the non-performance of the online Sales Contract for reasons not attributable to the same, the Customer having the right only to the full refund of the price paid and any ancillary charges incurred.
If the Customer is no longer able to view part or all of the Site, no charge or liability can be attributed to the Seller, since the Customer must independently acquire equipment and programs suitable for connection to the Internet.
The Seller will do its best to ensure that the contents of the Site are up to date; however, we cannot exclude the absolute absence of any errors and/or inaccuracies (typing errors, inaccuracies or omissions, for example relating to the price, the availability of the Product, and the information sheet of the Product itself). The Seller therefore reserves the right to correct errors, inaccuracies or omissions even after the purchase order has been sent and also reserves the right to modify or update the information at any time without prior notice. Where such modifications or variations lead to a modification of the purchase order, the Seller will notify the Customer and the latter will have the right to modify or cancel the Purchase Order without incurring any costs.
NOTHING IN THESE TERMS OF SALE EXCLUDES OR LIMITS SELLER’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SELLER OR ITS EMPLOYEES, FOR WILLFUL MISREPRESENTATION, OR FOR ANY OTHER LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED BY LAW.
NOTHING IN THESE TERMS OF SALE EXCLUDES OR LIMITS SELLER’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SELLER OR ITS EMPLOYEES, FOR WILLFUL MISREPRESENTATION, OR FOR ANY OTHER LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED BY LAW.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SELLER’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF THE PRODUCTS ON THE SITE BY THE CUSTOMER.
Privacy
In order to proceed with the registration, the forwarding of the Purchase Order and therefore the conclusion of the online Sales Contract, some personal data are requested from the Customer. The Customer acknowledges that the personal data provided will be recorded and used by the Seller in accordance with and in compliance with the legislation on the protection of personal data applicable to execute each purchase order and, subject to the Customer’s consent, for any marketing purposes as follows. as indicated in the appropriate Privacy Policy provided to the Customer through the Site at the time of registration.
The provision of data is necessary for the conclusion and execution of the online sales contract, failure to provide it will not allow the conclusion and/or execution of the online sales contract.
We also inform you that following the conclusion of the Contract, you may be required to fill in a “Questionnaire or Service Satisfaction Survey”, with an invitation to express an opinion on the products or on the purchasing process. The provision of information through the questionnaire or survey is optional.
The collection of information is aimed at statistical processing to evaluate the quality of the service offered. The communication or dissemination of the results of the surveys can only take place in anonymous or aggregated form, so that the data processed as part of the survey or collected through a questionnaire cannot be associated with identified or identifiable buyers
For any further information on the methods of processing personal data, the Customer is invited to carefully read the Privacy Policy.
Changes to the Terms of Sale
The Seller reserves the right to modify the Conditions of Sale at any time. The Customer will be subject to the new terms of the Conditions of Sale in force from time to time at the time he places the order, unless the modifications to the Conditions of Sale are imposed by law or by the competent authorities (in which case, they will also apply to orders in progress and the Seller will in any case attempt to notify the Customer to allow him, where possible, to cancel the purchase order).
Disability
If any provision of the Conditions of Sale is deemed invalid, void or for any reason unenforceable, this condition will not affect the validity and effectiveness of the other provisions.
Complaints
Any complaints may in any case be sent to the Seller at the following address: Liebe di Carla Amore via roma135 81031 Aversa (CE) or by e-mail at shop@liebebeachwear.it
Applicable law
The Conditions of Sale and the online sales contracts are governed by Italian law.
The Seller and the Customer submit to the Italian jurisdiction in accordance with the provisions of the applicable consumer protection legislation.
Data to be included in the Withdrawal Form
- Hereby I/we (*) notify the withdrawal from my/our (*) contract of sale of the following goods/services (*) –
- Ordered on (*)/received on (*) –
- Name of consumer(s) –
- Address of consumer(s) –
- Signature of the consumer(s) (only if this form is notified in paper version) –
- Date